Privacy Policy

1. Accountability and Introduction

Aetherial Hearth Entertainment Ltd. is responsible for the protection of personal information under its control. This Privacy Policy outlines how Phoenix Flame Lounge collects, uses, and safeguards your data while you enjoy free simulated games like Talon's Awakening and Circle of Rebirth. We have designated a Privacy Officer accountable for our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

2. Identifying Purposes

We collect information solely to provide and improve your experience within the Phoenix Flame Lounge. The data collected ensures that your Ember Sparks balance is maintained locally on your device and helps us analyze traffic to optimize our simulated gaming environment. We will always identify the purposes for which personal information is collected at or before the time of collection.

3. Consent

By accessing Phoenix Flame Lounge and engaging with games like Ash & Cinder, you consent to the collection and use of your data as described in this policy. Knowledge and consent are required for the collection, use, or disclosure of personal information, except where required or permitted by law. You may withdraw consent at any time by clearing your browser data.

4. Limiting Collection

Because Phoenix Flame Lounge operates without user registration or real-money transactions, the personal information we collect is strictly limited to that which is necessary for technical operation. We do not collect names, addresses, or banking details. Collection is restricted to anonymous device identifiers and usage metrics necessary to deliver your free Ember Sparks.

5. Limiting Use, Disclosure, and Retention

We do not sell, trade, or otherwise disclose your personal data to third parties for marketing purposes. Data is used only for the purposes for which it was collected, such as tracking your progress in Talon's Awakening. Information is retained only as long as necessary to fulfill those purposes, after which it is safely destroyed or anonymized.

6. Accuracy

Given that we do not maintain persistent user accounts, the concept of data accuracy primarily applies to your local Ember Sparks balance and session data. We rely on standard browser storage mechanisms to keep this information accurate. We do not hold permanent records that require ongoing updates from the user.

7. Safeguards

Phoenix Flame Lounge protects your information using security safeguards appropriate to the sensitivity of the information. We utilize industry-standard encryption and secure server hosting to prevent unauthorized access, disclosure, copying, use, or modification of the data generated while playing our games.

8. Openness

We make our policies and practices relating to the management of personal information readily available to our users. If you have questions about how we handle the data related to your Phoenix Flame Lounge experience or your Ember Sparks, our Privacy Officer can be reached via our contact email at support@phoenixflamelounge.com.

9. Individual Access

Upon written request, an individual shall be informed of the existence, use, and disclosure of their personal information and shall be given access to that information. However, since Phoenix Flame Lounge requires no login, retrieving specific data may be impossible if it is entirely tied to an anonymous, unidentifiable browser session.

10. Challenging Compliance

Users are welcome to address a challenge concerning compliance with these principles to our designated Privacy Officer. We investigate all complaints and will take appropriate measures, including amending our policies and practices, if a complaint regarding Phoenix Flame Lounge is found to be justified.